4 Benefits of Virtual Live Receptionist Services

On January 3, 2022
2:50 pm
Filed under Learning, Live Receptionist

Virtual live receptionist services offer a plethora of benefits to small businesses. It might surprise you, but even in this day and age when so many forms of communication are available, 76 percent of customers still prefer to talk to a live receptionist when they call businesses. With a receptionist on call, you can be responsive to customers, appear more professional and established, and get calls reliably transferred when necessary. How do virtual live receptionist services work, and how do they benefit your business? Learn all about them here. What Are Virtual Live Receptionist Services? A virtual live receptionist

Summer is right around the corner; after over a year of uncertainty, stress, and government mandated lockdowns, you’re probably looking forward to taking a long vacation, ideally somewhere that allows you to disconnect from work to some degree. But if you own or run a small business, you can’t drop completely off the grid, right? Wrong. While that may have been the case a few years ago, today there are many business resources that you can use to ensure that things continue to run smoothly, even if you’re out of town and out of reach. There’s project management software you can use to make sure everybody

What Is An Answering Service For Small Businesses? In a nutshell, an outsourced answering service for small businesses consists of a person who takes incoming calls and makes decisions around them to improve your company’s communication. You may also hear the terms virtual receptionist or live receptionist as synonyms. They are not your employee but a paid service, so you can avoid adding headcount. According to the portal Business.com, “Virtual receptionist companies offer a variety of services that can improve your business’s ability to manage incoming calls from customers, adding a layer of professionalism to your consumer-facing communications.” One study

Making a favorable first impression remains a key factor to succeed in the business world. And now with the numerous communication channels open to customers, partners, and vendors, this task has become massive for any business. Additionally, people have come to expect quick and efficient service in all their interactions, this is especially true when they are contacting companies. Although there are many ways to contact a company, many times people still prefer to pick up the phone and call them directly. Even with all the advances in online customer service, live chats, chatbots, and more, it seems that most issues are more

The end of the year is traditionally the perfect time to make plans for the coming year. The most popular New Year’s resolutions are health and fitness related, such as working out more, quitting smoking, eating healthier meals, taking up meditation, etc. Then there are some who have a different approach to New Year’s resolutions, making them not only about improving themselves, but their families (“being a better father”), their communities (“volunteering once a month”), or their work (“being a better manager”). Deciding to improve your performance at work can actually help you with all your other resolutions because any

Now that 2020 is heading into its final months, you may be thinking about taking some well deserved time off to regroup and regain your energy. This is always a great idea but after such a wild and eventful year, it is a vital measure to help your physical, emotional, mental, and even spiritual well being. And as the world is still coping with the covid-19 pandemic, you will have to get creative with your vacation plans. Some countries are completely off limits for tourists, others require you to bring along a negative covid-19 test, and those that are totally

Having a distributed workforce was a reality for some companies prior to the Covid-19, but the pandemic and the accompanying work from home orders have made this a reality for almost every company out there. This sudden, massive shift towards remote work was an effective measure at the beginning of the pandemic, but for most organizations, it was always supposed to be a temporary one. Now, as companies are coming to terms with the idea that they will be dealing with a distributed workforce for the foreseeable future, they are realizing that they need to implement the tools necessary to

Managing a law firm successfully requires a heavy focus on building, nurturing, and maintaining excellent relationships with every client. This goes way beyond guiding them through the legal system and providing them with top-rate legal counsel. A great law firm makes its clients a top priority and takes all the necessary steps, including seamless communications, to make them feel important. This client-centric approach guides almost all the choices you make about your law firm like where you locate your offices, how you market your firm, what kind of environment you want your clients to find when they come

You can have a great product, a fantastic sales process, a wonderful marketing campaign, but the real key to success in business is keeping your customers satisfied and feeling valued. One of the easiest and most effective ways to ensure that your customer satisfaction rate stays high is to hire a person who is available to answer all calls instead of having them wait a long time to get through to someone or having an automated call answering service. This person is not only able to answer common questions, but also sets up and confirms appointments, redirects calls efficiently,

Hiring a live receptionist service means that your customer’s calls will be answered by a live person, instead of one of those automatic answering machines that cause more harm than good. But a live receptionist with Phone.com can do so much more for your business, such as handling event registration, processing and tracking orders, as well as scheduling appointments. Live receptionist services often get dismissed by managers and business owners because of the perception that the cost is too high and is simply too much to justify. Yet a live receptionist service is a fantastic investment that pays for itself

Working from home has gained a lot of acceptance in the last decade, and that acceptance has recently accelerated due to the coronavirus outbreak. What started as a very rare option that was available to only a select few workers is now something that is mandatory for most knowledge-workers as cities go on lockdown and organizations implement social distancing protocols. While working from home offers a variety of benefits, it can be challenging at first as people figure out how to juggle home distractions with getting work done. Something that is even more challenging now as entire families are staying

Live receptionist services have been around for decades, however the popularity of them has increased in recent years as more companies shift towards a remote-first business model. Basically, a live receptionist is a remote, third-party worker that carries out the same duties than an in-house receptionist would. The service is often times very cost-effective and offers several benefits to new businesses as well as established ones. The Benefits of Live Receptionists for Remote Teams Live receptionists can be particularly beneficial for remote teams, as they can be a point of contact between the company and its customers or